People First, Always
We Don't Just Deliver Vehicles — We Deliver an Experience
Great vehicles matter, but they’re only half the job. What actually defines CTI is how it feels to work with us — from your first call to the day you drive away.
Quality Vehicles, As a Baseline
Every vehicle we source passes an independent inspection and our 6-Year Japanese Standard before it’s ever offered to you. That’s the starting point, not the finish line.
- Verified condition at origin
- Age and mileage standards enforced
A People-First Experience, Every Step
What clients actually remember is how it felt to work with us: someone who answers the phone, explains things plainly, and treats a large purchase with the seriousness it deserves.
- One named consultant, start to finish
- Calm, unhurried handover at iTowers
- Plain-language updates, no jargon
- Support that continues after you drive away
Client Stories
What Our Clients Say About Working With Us
Real feedback from buyers who’ve been through the full process, start to finish.
“
My consultant called me back within the hour, every single time I reached out. That kind of responsiveness is rare when you’re spending this much money.
TM
Thato M.
Fleet Owner, Francistown
“
Karabo S.
“
My consultant called me back within the hour, every single time I reached out. That kind of responsiveness is rare when you’re spending this much money.
Neo P.
“
BR
Boago R.
“
Mpho K.
“
LT
Lorato T.
Fleet Buyer, Gaborone
Tell Us About Your Experience
Leave Your Feedback or Testimonial
Whether it went perfectly or you think we could do better, we want to hear it directly.
Customer Rating
Rated by Real Clients
Our Google & Facebook Reviews
Independent, public feedback — not curated by us.
Google Reviews
4.8
Based on 214 public Google reviews
Based on 214 public Google reviews
— Refilwe B.
— Katlego O.
Facebook Reviews
4.9
Based on 158 public Facebook reviews
— Onkabetse L.
Why Choose Us
Why Clients Stay With CTI Car Group
Plenty of agencies can move a vehicle across a border. Here’s what keeps clients coming back for their second and third import.
1
One consultant, every time
Meet us in person at iTowers CBD before you pay anything.
2
Same-day responses
3
Honest delay updates
4
A real handover experience
5
Support after the sale
6
Feedback that gets read
Every testimonial and review is read by our management team.
Common Questions
Frequently Asked Questions
Will I have the same consultant throughout my import?
Yes. One consultant is assigned to your account from the moment you request a quote, and stays with you through sourcing, shipping, clearance, and handover.
What if I'm not happy with my vehicle on arrival?
How do I leave feedback or a complaint?
You can use the feedback form on this page, message us on WhatsApp, or call our office directly. Every submission is read by our management team, not just customer service.
Do you follow up after the vehicle is delivered?
Are your Google and Facebook reviews genuine?
Yes. Our compliance team files all duties, VAT, and clearance documents directly with Botswana customs and BURS, and prepares your registration paperwork ahead of handover, so there’s nothing left for you to chase.
Can I track my order without visiting the office?
Yes. Use the waybill number and registered email you were given at dispatch to check your order’s status online at any time, from Sourced through to Ready for Handover.